April 2025: Retention

For the past 10 years, I’ve been having conversations with people about retention metrics. It is a really challenging thing to work on for a couple of reasons, none of which are technical! Any time an organization wants retention metrics, I’ve got to dig in to what they mean when they say retention. Is aContinue reading “April 2025: Retention”

March 2025: More Recurring Donations

My update in January was about things that were cropping up around Enhanced Recurring Donations, and while I continue to find bits and bobs that are a bit annoying, I don’t have anything new and interesting to report on that front. I have been spending a lot of time deep in Recurring Donations, however, butContinue reading “March 2025: More Recurring Donations”